What
We
Offer
We train hard to become experts
Each customer service professional assigned to your account will go through documentation review, ticket review, training calls, response drafting, shadowing, and more.
We fit into your existing systems
There are no workflow changes or dev work required. We plug right into Gorgias, Zendesk, etc, to handle tickets how they're already coming in. Don't have an existing software? We can help you get started
We help you constantly improve
Your dedicated account manager will work closely with you on updates, product insights, and areas for improvement. We prove real-time insights and share monthly ticket reports so you stay close to your customer.
We grow with you
Need help? We're ready to spin up additional teammembers from our pool of qualified, South America based professionals.
Flexible and simple pricing
We works with our partners on monthly contracts and a pay-per-ticket model, which means the commitment is never too big.
Turn CX Into Sales
Improving conversion rates through customer service is essential for building trust, fostering loyalty, and ultimately driving sales.
Improve Response Time
The number one way to increase conversions via CX is to respond quick. We guarantee responses within 8 business hours
Personalized Communication
We us customer data to personalize interactions. Address customers by their names, recommend products based on their purchase history, and send tailored offers or promotions that align with their interests.
Proactive Engagement
We anticipate customer needs and proactively reach out to offer assistance or personalized recommendations.
Prodo has allowed Broya to fully offload customer service without ever losing touch with our customers or their feedback. They handle every interaction with genuine care, speed, and professionalism—truly operating as a seamless extension of our team.
Nima Sotoadeh, Founder & CEO, Broya Living
Here's How We Get Started
1
Kickoff Meeting
We start with a detailed consultation to understand your business. This includes your preferred communication channels (email, live chat, social media), response times, and specific guidelines.
2
Training & Onboarding
We handpick a team of experienced customer support specialists from South America who align with your industry, brand, and customer expectations. Your dedicated team undergoes comprehensive training on your company’s products, services, and tone of communication.
3
Launching Your Support
Once trained, our team integrates seamlessly with your support tools and workflows, handling everything from tickets to live chat. We ensure high-quality responses with ongoing supervision, regular reviews, and analytics. As you grow, we scale with you—adding coverage, languages, or 24/7 support as needed.